Job Overview

Job Requirements

Customer Engagement & Relationship Management: 

Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms. 

Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support. 

Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs. 

Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty. 

Sales Operations: 

Identify and pursue new sales opportunities by understanding customer requirements and promoting suitable products or services. 

Collaborate closely with the field sales team to coordinate strategies and share market intelligence. 

Develop and deliver persuasive sales presentations and proposals tailored to specific customer profiles. 

Utilize CRM systems to document interactions, manage leads, and track progress through the sales funnel. 

Consistently achieve or exceed sales targets and key performance indicators (KPIs). 

Operational Excellence: 

Monitor and report on sales metrics, customer feedback, and market trends to inform business decisions and continuous improvement initiatives. 

Maintain up-to-date and accurate records in all relevant systems and documentation platforms. 

Customer Care & Support: 

Provide expert guidance on product features, pricing, and availability to assist customers in making informed purchasing decisions. 

Deliver training and onboarding support to new customers, ensuring a smooth transition and high adoption rates. 

Gather and relay customer feedback to the product and marketing teams for ongoing enhancement of offerings. 

Continuous Learning & Improvement: 

Stay current on industry trends, product developments, and competitive landscape to provide relevant and timely advice to customers. 

Participate in ongoing training, workshops, and professional development activities to sharpen sales and customer care skills. 

Actively contribute to the refinement of sales processes and customer care best practices within the organization.

What your background should look like

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required). 

Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment. 

Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders. 

Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools. 

Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision. 

Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. 

Solid organizational and time management abilities. 

Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment. 

Key Competencies 

Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions. 

Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company. 

Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences. 

Analytical Thinking: Interprets data and trends to make informed decisions and recommendations. 

Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals. 

Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments. 

Competencies