SALES & MARKETING ANALYST I

Job Overview

Responsibilities

• Supporting their day-to-day tasks, including preparing price proposals, creating presentations, and conducting research.
• Managing orders, providing general customer support, identifying opportunities for upselling and cross-selling, and collaborating on product launches, promotions, and pricing strategies. 
• Collaborating with customers to collect information, selling additional products and services to current customers, and ensuring customers' needs are met. 
• Monitoring the data entry, reporting, maintaining customer records, and being a point of contact for clients, resolving queries and addressing their requests. 

Desired Candidate Profile

Education and Experience
Generally, requires bachelor’s degree in appropriate field or local equivalent.

1. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
★ Required Level Basic Understanding: 
•    Describes qualities of effective and ineffective negotiations.
•    Explains the basic concepts of negotiating.
•    Accesses organizational policies and practices for negotiating.
•    Utilizes techniques for establishing rapport and building trust.

2. Partnering for Clients' Success: Knowledge of and insight into clients' key objectives and ability to work and think alongside clients to achieve clients' current and future aspirations and successes.
★ Required Level Basic Understanding: 
•    Explains the importance of one's own high-quality work for clients' success; discusses quality standards that are established to obtain deliverables.
•    Describes channels and techniques that used to understand client's expressed and unstated needs.
•    Identifies a certain client's market shares, customer bases and business objectives.
•    Cites examples of how to effectively build deep relationships with clients.

3. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
★ Required Level Basic Understanding: 
•    Explains the value of a disciplined approach to problem solving.
•    Describes problem reporting and escalation practices.
•    Utilizes accepted procedures for problem analysis and resolution.
•    Identifies key aspects of problem-solving techniques used in own area.

4. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
★ Required Level Basic Understanding: 
•    Provides examples of the characteristics of effective business relationships.
•    Identifies key business relationships in own organization.
•    Describes the nature of a productive business relationship.
•    Explains the benefits of building business partnerships.

Competencies