Job Overview

Supports logistics activities and procedures to ensure timely delivery, customer satisfaction and cost saving.

Job Requirements

• Creation and regular follow up of quotes in collaboration with Sales and CSSC
• Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
• Coordination of Manual Order entry with support of CSSC
• Daily review and resolution of blocks including improvement actions to avoid re-occurrence.
• Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence.
• Updating of Customer Profiles and Customer Master including x-references
• Follow up on open disputes or invoices with other departments like finance and Sales including credit creation with support of CSSC to ensure best possible A R results.
• Creation of returns with support of CSSC and follow up on aged open returns.
• Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance.
• Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppages
• Review of STR Performance by CSR & Customer including improvement actions
• Review of billings or bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
• Participation in daily GO Meetings and highlighting of issues and improvement ideas.
• Usage of TEOA Tools to ensure high quality standards.
• Daily review of consignment workflows and resolution.
• Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence.
• Regular follow up of drop shipment orders
• Active participation in weekly team and TEOA meetings
• Regular Meetings with Sales and Marketing for information exchange and initiation of improvement actions
• Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
• Working on Customer Service KPI´s
• Internal communication with various departments like Sales, Finance, Pricing, WH, Planning and Customer Supply Chain
• External communication with Customers, Carriers and WH

What your background should look like

• Masters in industrial engineering and Logistics freshly graduated
• PC knowledges in SAP, MS Office, Lotus Notes
• Good skills in English language are required, further languages desirable.
• Very good customer and service orientation required.

Competencies