HR SERVICES SUPPORT III

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Job Requirements

This role requires fluent English

As part of the HR Services Support team a typical day may include: 
•    Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution 
•    Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
•    Researching required information using Knowledge Management System to handle and resolve customer enquiries. 
•    Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate. 
•    Identifying and escalating priority issues and routes to appropriate team for quick resolution. 
•    Adhering to Service Level Agreements for the timely resolution of all assigned tasks

What your background should look like:

•    Educated to degree level with emphasis in HR or Business or other related discipline
•    Strong team player with a passion for working in a fast-paced international HR team
•    Desire to build a career in HR with an appetite for lifelong learning
•    Excellent communication skills and attention to detail
•    Ability to meet deadlines and prioritize work assignments. 
•    Strong customer service orientation. 
•   Proficient computer skills - good knowledge of the MS Office package

Competencies