Job Description
Job Title:  CUSTOMER SERVICE ASSOCIATE II
Posting Start Date:  7/14/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Description: 

Job Overview

Serves as main contact/liaison for customers within assigned territory.

Tasks Summary & Responsibilities

  • Proficiently and accurately prepares, analyzes and issues detailed materials schedules: Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
  • Follows up as required with all teams (Production, Procurement, Quality, Engineering …) to manage and expedite production to meet customer expectation.
  • Reviews and optimizes master data and parameter settings along supply chain (SAP)
  • Schedule the supply of materials/components to meet production requirements and minimum safety stock levels
  • Plans, develops, implements and evaluates processes for material delivery from supplier to point of fit
  • Day-to-day order management and management of deliveries
  • Takes follow up actions in relation to material shortages that affect production
  • Develops and maintains good relationships with suppliers and ensure demand for materials is met and deliveries made on time
  • Monitors inventory levels against agreed target levels
  • Minimizes obsolete stock and ensures business is left with minimum liability
  • Monitors supply chain performance and drives improvements
  • Adheres to the safety and quality standards (goals and metrics) of the organization while working within a team environment.
  • Accepts increased responsibility and is accountable for his/her actions
  • Responds to multiple assignments in a timely and efficient manner
  • Overtime may be required, based on business need; regular attendance required.

What your background should look like

  • Bachelor/master’s degree in business administration, engineering or equivalent
  • Minimum 3 years of Production planning or Materials management in a plant/manufacturing environment
  • Proven track record of supply chain improvements and related performance improvement results 
  • Working experience with supply chain planning systems and ERP systems (e.g. SAP)
  • Experience in the Automotive Sector within a global organisation is an advantage

 

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City:  _
Job Country:  Morocco
Travel Required:  None
Requisition ID:  154866
Workplace Type:  Hybrid
External Careers Page:  Customer Service