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Quality & Reliability Engineer

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Consider a career with us: 

TE Connectivity (NYSE: TEL) is a $13 billion world leader in connectivity. The company designs and manufactures products at the heart of electronic connections for the world’s leading industries including automotive, energy and industrial, broadband communications, consumer devices, healthcare, and aerospace and defense. TE Connectivity’s long-standing commitment to innovation and engineering excellence helps its customers solve the need for more energy efficiency, always-on communications and ever-increasing productivity. With nearly 90,000 employees in over 50 countries, TE Connectivity makes connections the world relies on to work flawlessly every day. To connect with the company, visit: www.TE.com. 


•    This position reports to the Sr Manager of Customer Quality for Automotive North America with a dotted line to the Global Account Manager for e-OEM accounts
•    Develop e-OEM customer intimacy by representing voice of customer for key customers inside TE Connectivity Americas Automotive in an effort to deliver extraordinary customer experience. This is not limited to Hermosillo only, but for all of Auto NA
•    Champion process owner responsible customer specific improvement plans aimed at improving TE internal performance to KPI’s and our performance in the eyes of our customers. This includes both Quality & Delivery
•    Utilize customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes 
•    Work cross functional to ensure key e-OEM customer specific requirements are implemented and followed within TE
•    Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships
•    Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures
•    Facilitate global read across for major or fundamental corrective actions
•    Develop internal associates’ awareness of TE product applications and markets in the field as well as failure mode effects at customers
•    Contribute internally harmonized versions of customer scorecards and drive awareness and actions which improve TE standing with customers
•    Align strategic approaches to customers with the Sales and Marketing team based on quality and business trends
•    Assist data gathering and formulate negotiation and accrual recommendations when customer pursue quality related cost recoveries from TE
•    Identify mutually beneficial business, operational, product and packaging opportunities with key customers and proactively work with customers on implementation through joint Kaizen and other activities. Train strategic customer base on key TE product applications, processing and handling techniques
•    Provide support in non-eOEM customers in the same manner when there is capacity and bandwidth to do so

What your background should look like:

•    BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 3+ years of relevant experience 
•    Master’s Degree preferred in similar Engineering or Business / Business Administration field
•    Awareness level of convergent technical problem solving tools such as Shainin Red X preferred
•    America Society for Quality (ASQ) Certified Quality Engineer preferred 
•    3 years’ experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis 
•    IATF16949 formal training and 1 year working experience in a IATF16949 certified environment required
•    Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience
•    Excellent verbal and written communication skills with project management capabilities 
•    Must be able to lead and motivate engineering resources within a matrix organization 
•    Candidate must be self-directed and possess managerial courage and business acumen 
•    Candidate must be well versed in working in technical and commercial environments and work fluidly to lead communications customers up to the e-OEM level 
•    Must possess > 2 years experience in risk mitigation through use of the PFMEA tool
•    Must be willing to travel 20% to 50% within the US and Mexico 
•    Must be able to interpret blueprints
•    Able to work effectively in a team environment 
•    Proficiency working with Microsoft Excel, Word, PowerPoint and SAP 


Values: Integrity, Accountability,Teamwork, Innovation

WINSTON SALEM, NC, US, 27101-2165

State:  NC
Country/Region:  US
Travel:  25% to 50%
Requisition ID:  77357
Alternative Locations: 
Function:  Engineering & Technology

Job Segment: Quality Engineer, Engineer, ERP, Electrical, Engineering, Quality, Technology

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