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CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This position is the primary point contact and communication focal point between the customer and the production plants within the designated region. The job holder may be responsible for several medium sized accounts and provide support leadership for accounts for their location.  The senior customer care specialist is responsible for maintaining customer business relationships in order to provide an exceptional Customer experience.  The individual provides information and analysis to support business plans and strategies.  He/she acts in conjunction with Sales & Marketing teams to influence customer business decisions relating to TE Medical Products.

What your background should look like:

•    Minimum 3 years in sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience.
•    BA or BS preferred.
•    Organizational:  Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action.  Ability to develop project plans and lead teams to improve business performance. 
•    Interpersonal: Customer focused, good oral and written communication, ability to work under pressure and maintain composure in sometimes emotional situations, team player, flexible and adaptable to changing conditions, positive and professional attitude, ability to develop strategies for handling moderately complex customer issues
•    Technical:  Basic knowledge of served market, products and key performance requirements for the market.  Ability to translate company goals to action plans for customer order management.  Basic knowledge of materials planning and order entry logic.  Basic knowledge of JIT/kanban ordering process and ability to manage kanban order process.  Basic knowledge of accounting principles to ensure accurate paperwork for customer invoicing.  Basic understanding of cost accounting to analyze product cost, ability to review a P&L statement.  Knowledge of ISO quality systems requirements.  Ability to audit conformance to procedures.  PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system. 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION
•    Competitive base salary commensurate with experience: $58,000.00 - $60,000.00 (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location: 

WILSONVILLE, OR, US, 97070-9289

City:  WILSONVILLE
State:  OR
Country/Region:  US
Travel:  Less than 10%
Requisition ID:  82357
Alternative Locations:  Remote
Function:  Customer Service


Job Segment: Equity, Accounting, Database, Customer Service, Finance, Quality, Technology

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