CUSTOMER SERVICE ASSOCIATE IV

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your responsibilities:

•    Creation and regular follow up of quotes in collaboration with Sales
•    Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders
•    Coordination of Manual Order entry with support of CSSC (Support Center India)
•    Daily review and resolution of blocks and incomplete orders
•    Updating of Customer Profiles & Customer Master including x-references
•    Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results
•    Creation of RMA’s and follow up on aged open returns
•    Daily working on backlog report (open order report) to ensure best possible STR performance
•    Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
•    Review of STR Performance and billings/bookings reports  
•    Usage of E-commerce for drawings and minimum of technical support
•    Monthly review of Customer Satisfaction results with Working on Customer Service KPI´s

What your background should look like:

• Good English and French language skills are required
• Very good customer and service orientation required
• PC knowledge in MS Office is required
• Experience in an International Customer Service is an advantage
• PC knowledges in SAP, MS Excel is an advantage

What we offer:

• Young and friendly team, and supportive manager
• Competitive salary
• Trainings and opportunities for further career growth
• Hybrid working model: 3 days in the office and 2 days at Home Office per week
• Medicover - Family Package
• Fruit in the office - fresh delivery every Monday
• Annual bonus
• and many others!

Competencies