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QUALITY & RELIABILITY ENGINEER

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Regional Customer Quality Engineer for Europe, Middle East, and Africa (EMEA):   

  • The Main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top 18 Customers. 
  • Responsible lead for customer quality initiatives in region. Key customer interface responsibilities include driving improvements to customer scorecards, expertise in customer portals, and Customer Quality Requirements including and related to PPAPs, Quality manuals, Corrective Action processes, and Change Notifications etc. Executes to meet customer requirements and expectations
  • Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); VOC/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation. 
  • Position will be located in France – Remote Working Opportunity

 

Responsibilities

  • Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
  • Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
  • Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response. 
  • Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
  • Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations. 
  • Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in coordinating and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints
  • Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
  • Complete quality related surveys for allocated TOP18 Customers
  • Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct. 
  • Support TOP18 Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out

 
 
 

What your background should look like:

  • Bachelors Degree (technical/business) 
  • Experience in Quality >3 years.
  • Experience in direct role(s) interacting with Manufacturing Plants > 3 years.
  • Experience in driving improvement initiatives. >3 years
  • ADM Quality experience and knowledge preferred.
  • PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices.
  • Understanding of ADM Products. Previous ADM experience plus. 
  • Fluent English and French communication skills; both oral and written.
  • Experience in core business and processes with TE +++
  • Local Travel required for position (estimate = 20%+). 
     

 

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

Virtual Location, 27, FR, _

City:  Virtual Location
State:  27
Country/Region:  FR
Travel:  25% to 50%
Requisition ID:  97803
Alternative Locations: 
Function:  Engineering & Technology


Job Segment: Quality Engineer, Aerospace Engineering, Engineering, Bilingual, Customer Service, Quality

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