ACCOUNTANT II

Position:

• This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:

• Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
• Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
• Execute dunning process
• Prepare customer aging analysis
• Research and resolve of customer dispute cases
• Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients credit
• Prepare Bad debt reserve calculation per corporate policy
• Manage blocked sales orders and deliveries
• Post incoming payments on customer account
• Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
• Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
• Execute periodically O2C reporting or upon request KPI’s measurements;
• Develop a strong understanding of the business, including product, industry & client knowledge
• Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
• Ensure robust compliance environment with applicable policies, procedures and processes

Experience:

• 2+ years of experience in a financial shared service center supporting multiple countries / business units.
• Diversified Industrial Products/Manufacturing industry experience preferred
• Prior experience in collections, disputes & credit management functions in a shared services environment
• Ability to work in culturally diverse teams with many levels of personnel
• Ability to work with deadlines

Knowledge:

• Undergraduate degree in Finance / Accounting / Business Administration
• Strong written and oral communication skills
• Proficiency in English
• Good accounting background
• Excellent analytical skills. Ability to identify and resolve problems
• Strong communication skills

Leadership Attributes:

• Ethics and Integrity: Adheres to a set of core values and beliefs during both good and bad times; Practices what he/she preaches; Is widely trusted; Keeps confidences; Admits mistakes; Doesn’t misrepresent self or others for personal gain; Doesn’t shrink from personal responsibility
• Organizational Agility: Developing the ability to maneuver effectively through complex organizational situations; Learning how to get things done both through formal channels and the informal network
• Business Partnership: Contributes to the creation and execution of the company/segment/BU strategy; Learning to drive business performance and value creation by providing business insights
• Decision Quality: Developing the ability to read situations quickly; Makes good decisions and exercises good judgement based on objective analysis, Wisdom gained from experience and key stakeholder input; Sought out by others for advice and solutions
• Enterprise Leadership: Developing the ability to balance the goals of the segment/BU along with the broader interests and priorities of the enterprise; Acts in the best interest of TE, not just the segment/BU
• Communication and Interpersonal Savvy: Developing strong oral and written communication skills; Good at informing on important matters; Expresses herself/himself clearly and succinctly; Knows when to be direct as well as diplomatic; Embraces diversity and relates well to employees at all levels of the organization
• Composure and Personal Resilience: Exhibits calmness under pressure; Does not become defensive or irritated when times are tough; Handles stress with dignity and grace
• Talent Development: Is a good judge of talent; Deals effectively with challenging personnel situations
• Followership: Creates a climate in which people want to do their best; Can motivate and align team members and peers around a common vision of the future; Creates strong morale and spirit in his/her team; Shares wins and successes; Fosters open dialogue
• Command Skills: Developing the ability to take unpopular stands if necessary; Faces adversity head on; Energized by tough challenges
• Problem Solving: Innovative and thoughtful in solving difficult problems with effective solutions; Probes all fruitful sources for answers; Looks beyond the obvious

Self-Awareness & Development: Understands that different situations and levels may call for different skills and approaches; Picks up on the need to change; Is personally committed to and actively works to continuously improve himself/herself