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Global Customer Quality Engineer

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and is responsible for ensuring that TE provides an exceptional customer experience within TE. This includes carrying out global strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time 360-degree view of the customer’s experience in order to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve quality scorecards, and minimize cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. 

Responsibilities & Tasks

  • Quality point of contact for assigned EMEA strategic customer accounts.
  • Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
  • Manages Quality / Reliability interactions with the customer, including regular communication and escalations. 
  • Provides technical support in evaluating products from a quality and reliability standpoint.
  • Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
  • Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less. 
  • Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE. 
  • Carries out the global customer quality improvement strategy.
  • Ensures compliance to TE quality policies and procedures related to customer requirements.
  • Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
  • Partners with engineering and sales to establish trust with our customers by sharing our strategic quality roadmap as well as resolving problems in a timely manner.
  • Acts as a liaison between TE and the customer for Product Change Notifications and other contractual obligations. 

  

Qualifications

  • Bachelor’s Degree with technical focus.
  • 5+ years minimum quality assurance experience working in a global capacity.
  • Preferred customer quality experience in the electronics industry.
  • Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
  • Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).
  • Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
  • Possesses strong leadership skills and executive level presence.
  • Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.
  • Strong interpersonal, organization, and project management skills.
  • Ability to prioritize responsibilities in a fast-paced work environment.
  • May require travel to customers and other TE locations, including overnight and multi-day trips.
  • Experience in core processes such as stamping, molding, plating and assembly preferred.
     

Key Attributes Needed

  • Ability to understand and discuss technical engineering issues.
  • Ability to read and understand drawings and specifications.
  • Comfortable interfacing with all levels in the organization including Executive Management and presenting to the customer.
  • Ability to work on multiple concurrent projects.
  • Must be able to meet deadlines.
     

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Groups

Location: 

Trutnov, 525, CZ, 54101

City:  Trutnov
State:  525
Country/Region:  CZ
Travel:  10% to 25%
Requisition ID:  95019
Alternative Locations: 
Function:  Engineering & Technology


Job Segment: Lean Six Sigma, Six Sigma, Sales Engineer, Quality Engineer, Manufacturing Engineer, Management, Sales, Engineering

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