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Customer Quality Management

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

 

Main responsibilities: 

 

•    Manage high level customer quality concerns with large corporations and companies globally, review and communicate technical information and corrective actions, proactively implement improvement plans with the customer, engineering and manufacturing sites within TE
•    Participate in Customer Scorecard Reviews and customer focus team meetings
•    Prepare, organise and facilitate customer audit/visits for A and strategic accounts follow up on potential corrective actions.
•    Manage High impact warranty and liability claims for manufactured product
•    Review relevant quality and TEOA KPI's to track performance and take appropriate action
•    Obtain regular VOC/VOB and functional follow up where required
•    Block / unblock production processes (stock and deliveries) where required 
•    Report and advise on customer claims to key stakeholders including Legal Counsel and Finance
•    Work on planned and ad-hoc projects as required
•    Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

What your background should look like:

•    8+ years in quality or manufacturing engineering
•    3+ years in a customer facing role
•    Excellent problem solving skills, analytical skills, and communication skills 
•    Ability to demonstrate strong customer focus and continues improvement attitude
•    Strong project management skills and ability to multi-task 
•    Understanding and practice of quality tools such as 8D, FMEA, MSA, Minitab.
•    Fluent in English including reviewing technical contracts
•    Assertive negotiating and discussion skills
•    Able to gain and maintain customer intimacy

 

And why join us? 
 
•    Work in a dynamic, results-oriented team
•    Individual approach and space for professional growth
•    Motivating financial evaluation
•    GIP bonus
•     5 weeks holiday
•    Optional online benefits system
•    Favorable tariff agreements with a mobile operator
•    Subsidized meals
•    Corporate culture based on openness and informal relationships

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Trutnov, 525, CZ, SN3 5HH

City:  Trutnov
State:  525
Country/Region:  CZ
Travel:  25% to 50%
Requisition ID:  70207
Alternative Locations: 
Function:  Quality


Job Segment: Manager, Engineer, Quality Manager, Lean Six Sigma, Management, Quality, Engineering

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