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SR Customer QLTY & RELIABILITY ENGINEER

About TE Connectivity

TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Job Overview

Customer Quality Engineer for ADM:   

  • The Main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top 18 Customers.
  • Responsible lead for customer quality initiatives in region. Key customer interface responsibilities include driving improvements to customer scorecards, expertise in customer portals, and Customer Quality Requirements including and related to PPAPs, Quality manuals, Corrective Action processes, and Change Notifications etc. Executes to meet customer requirements and expectations
  • Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); VOC/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation.
  • Position – Remote Working Opportunity
  • Travel required for position (estimate = 30%+).

Tasks Summary & Responsibilities

  •  
  • Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
  • Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
  • Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
  • Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
  • Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
  • Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in coordinating and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints
  • Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
  • Complete quality related surveys for allocated TOP18 Customers
  • Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
  • Support TOP18 Customer audits - Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response / close-out

What your background should look like:

Education

  • Bachelor Degree (technical/business)

 

Experience

  • Experience in Quality >3 years.
  • Experience in direct role(s) interacting with Manufacturing Plants > 3 years.
  • Experience in driving improvement initiatives. >3 years
  • ADM Quality experience and knowledge preferred.
  • PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,
  • Understanding of ADM Products. Previous ADM experience plus.
  • Fluent communication skills; both oral and written.
  • Experience in core business and processes with TE

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Location: 

Tijuana, BCN, MX, 22525

City:  Tijuana
State:  BCN
Country/Region:  MX
Travel:  50% to 75%
Requisition ID:  83666
Alternative Locations:  Hermosillo
Function:  Engineering & Technology


Job Segment: Aerospace Engineering, Senior Product Manager, Senior Quality Engineer, Manufacturing Engineer, Customer Service, Engineering, Operations

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