Job Overview

•    Maintain and develop the Quality Assurance according to IATF 16949 and according to the specific customer requirements.
•    Key contact for the customers in case of quality issues.
•    Responsibility for timely and correct communication with customers regarding the complaints, audits etc.

Your main tasks

•    EMEA ICT customer’s key contact in case of TE related topics.
•    Coordination and support cross regional (EMEA, APAC & NA) and functional (Quality, Engineering, CS….)  team in case of customer related topics.
•    Coordination and support finance team in case of invoice payments related to quality topics.
•    Draving and participation in internal and external calls related to customer quality topics.
•    Preparation and distribution of weekly KPIs presentation for ICT plants located in EMEA region.
•    Check and approve CSR (Customer Specific Requirement document with the support of crosse functional departments.
•    Participation in customer audits.
•    Have the authority to stop Shipment and production in case of quality issue
•    Monitor and evaluate customer scorecard.
•    Contributing and supporting in Power tube project.
•    Support in monitoring Customer portals.
•    Support in distribution of Quality alerts.
•    Support in monitoring ICT plants and DCs block stock.
•    Evaluation and approval of 8D reports before sharing with customers (if needed).
•    Be in line with TE strategy map (e.g. extraordinary customer service) and Quality Policy.
•    Cooperation with business team in specific departments and with other departments according to the needs.
•    For new/updated processes and products
•    Organization of external and internal sorting, in cooperation with the value stream owner and the quality manager, drive and define the quality improvement plan.
•    Ensure necessary training for newly hired employees.
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Your Ideal Background

• Master's or Engineering degree in electrical/mechanical/industrial/quality engineering, or related field. 
• Proven experience in the automotive environment. 
• Minimum of 2 years of hands-on experience in quality assurance. 
• Fluency in English, any other foreign language is a plus. 
• Strong teamwork and coordination skills, capable of collaborating effectively within diverse teams. 
• Practical and results-oriented, high sense of urgency, assertive communication 
• Basic knowledge of APQP elements (e.g., 8D, MSA, FMEA, CP, PPAP, Safe 
Launch, CSL, etc.) 

Competencies