IT OPERATIONS ANALYST II

Job Overview

PC Support Engineer position to carry out the day-to-day IT operations and support operations for the end users. This position involves managing the end user calls, Desk side support, Basic Server / Network administration, Coordination with TEIS, Vendor Management, Local procurement, etc. 

What your background should look like:

Primary Responsibilities: 

PC support, Windows server management, OS installations, Patch management, Data backups, and Managing network/server uptime.  

Competencies & Experience Required/Desired: 

Good experience with Windows Operating systems – Windows 10 / 11

• Installation
• Configuration
• Administration
• SW/Application Maintenance (patching, upgrading, …)
• Troubleshooting
• ServiceNow (SNOW)

Experience with one or more of the following technologies

1. IP Phone setup
2. PC backup
3. Microsoft Active directory

Educational Required/Desired:

• Bachelor’s Degree in Computer Science or equivalent experience required 5+ years of work experience.

Good written and verbal communication skills in English. An energetic, self-motivated individual, who is capable of handling multiple tasks simultaneously, Work with minimal supervision and report the results/issues accurately to peers and manager.

Competencies