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HR SERVICES AGENT

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:


Responsibilities: 
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. 
The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

As part of the HR Services Support team a typical day may include:
Primary point of contact for employee and manager HR related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised
Creating appropriate documentation to support employee and manager transactions through our global HR system, for example processing new hire transactions, promotions, leaves, separations etc.
Researching required information using our Knowledge database to handle and resolve customer enquiries. 
Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate. 
Identifying and escalating priority issues and routing to the appropriate team for quick resolution. 
Adhering to Service Level Agreements for the timely resolution of all assigned tasks
Identifying process improvement opportunities to enhance service delivery. 
Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region. 

Requierements
Educated to high-school degree level with emphasis in HR or Business or other related discipline
1-3 years customer contact experience if not educated to degree level
Excellent communication skills and attention to detail
Ability to meet deadlines and prioritize work assignments. 
Strong customer service orientation. 
Proficient computer skills - good knowledge of the MS Office package
Advanced/Fluent in English as well as Czech
Strong team player with a passion for working in a fast-paced international HR team
Desire to build a career in HR with an appetite for lifelong learning
 

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

TRUTNOV, 525, CZ, 541 83

City:  TRUTNOV
State:  525
Country/Region:  CZ
Travel:  None
Requisition ID:  60591
Alternative Locations: 
Function:  Human Resources


Job Segment: Database, HR, Business Process, Technology, Human Resources, Management

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