Sr. Customer Resident Engineer - Hybrid

Job Overview

As a Customer Resident Engineer, you will be the technical interface with our customers and coordinate with internal Engineering, Project Management and Application teams. You will be representing TE product lines for a defined OEM account via strategies and presentations to increase the value we bring through our product. You will offer insight and guidance to the Sales, Marketing, Technical, and Product Development teams through to delivery of our products and services to our customers in Southeast Michigan.

Responsibilities:

• Identify new interconnect opportunities and solutions to meet customer’s needs, propose modifications and enhancements to customer specifications with focus on E-Mobility products and work with our Engineering team to aid in design of these new concepts.
• Work closely and strategically with TE sales/Field application engineers and Product/Process teams to provide customer viewpoint and manage business growth.

Responsibilities continued:

• Lead/participate in customer engineering meetings and internal team meetings to ensure timely project execution and planned breakpoints are achieved.  
• Conduct on-site installation and service of product; Handle on site vehicle assembly plant trials, problem investigation, root cause and follow-up corrective actions/technical support. 
• Participate in the customer’s engineering activities; communicate with the program team; be familiar with the customers system requirements and proactively manage their needs.
• Manage technical aspects of the sales cycle including marketing support for the development and implementation of new and existing products. 
• Provide customer service to solve complex interconnect problems and technical inquiries by working closely with the customer and internal product teams to plan and negotiate required testing requirements.
• Build rapport and provide customer support by supplying information related to samples, delivery dates, part drawings and specifications, quality issues, credit issues, etc.
• Manage documentation for customer and internal engineering changes / design studies. Track customer part numbers and provide sample requests.
• Periodic travel is required based on project needs.

What your background should look like:

• 4-7 years professional working experience in the automotive connector industry - Experience with active and passive electronic components and E-Mobility products.
• Bachelor’s Degree or higher in Engineering, Electrical or Mechanical preferred.
• Ability to effectively organize and prioritize issues and make intelligent, timely decisions independently or in coordination with other cross-functional teams.
• Excellent communication skills; written, verbal and interpersonal.
• Proficiency in Microsoft Office Applications including Excel, Word, Office, PowerPoint

Competencies