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Customer Quality Engineer

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

What You'll be Doing....

As a Customer Quality Engineer, you are responsible for;
•    Quality Key Contact for Customer – related to TRS (with alignment to CQE Auto / ICT)
•    Be the Voice of the Customer at TE
•    Monitor and act on Customer Satisfaction (Champion actions within TE)
o    Management of Customer Scorecards
o    Management of quality performance (Count of claims, DPPM, Response time, etc)
•    Warranty Management
o    Lead periodical warranty settlements  
o    Lead / Champion warranty reduction programs (with all relevant functions and sites)
•    Prepare, Facilitate TRS (TEC) & Customer Quality Meetings 
•    Evaluate and communicate Customer Specific Requirements
•    Review and support negotiations of Quality Agreements 
•    Support relevant Engineering Changes and NPI projects 
•    Moderate/lead escalated issues
•    (Optional/Imported sensors) Coordinate customer complains
o    Manage containment actions at customer site 
o    Link customer and manufacturing plant within and outside the region
•    Contribute to improvement of effectives of quality processes 

Click here to learn more about Life at TE


What your background should look like:

•    Bachelor's Degree preferred in Engineering/Technical education (relevant work and sector experience can compensate for lack of formal education)
•    Knowledge in Automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
•    IT skills (MS Office, MiniTab etc.)
•    Knowledge of IATF16949 and Customer Specific Requirements 
•    Eligible for visa applications
•    Travel -10%-25% - domestic and international 


Work Location


Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.


What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.


TROY, MI, US, 48084

City:  TROY
State:  MI
Country/Region:  US
Travel:  10% to 25%
Requisition ID:  76414
Alternative Locations: 
Function:  Quality

Nearest Major Market: Troy
Nearest Secondary Market: Detroit

Job Segment: Quality Engineer, Manufacturing Engineer, Engineer, Quality Manager, Engineering, Quality

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