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PRODUCT INFORMATION SPECIALIST I


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview
TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like:

Job Overview:
Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with customers.

 

Your Responsibilities:
You will play a fundamental role in achieving our growth targets through a passion to serve:
- Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty;
- Offer solutions to customers which add value during their request for support throughout their journey;
- Become an expert on the TE value proposition: Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through innovative product solutions;
- Understand landscapes of small and medium customers by actively providing options and solutions and treating customers as valued.
- Delivering an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer;
- Growing and nurturing customer relationships on every interaction that results in measurable customer value and drives sales;
- Nurturing opportunities with customers through regular touch points to create sales engagement;
- Leading qualification and follow-ups of inbound leads received through various sources (including company website, sample system, social media channels, events, and other sources);
- Developing sales opportunities, and assisting in developing the pipeline for future sales activity through daily interactions;
- Offering custom technical solutions that benefit the customer;
- Communicating through various channels such as telephone, email and live chat with customers and internal stakeholders including production, sales, engineering and logistics;
- Committing to being part of the solution when faced with a challenge;
- Reacting positively to changing business conditions by proving to be flexible and adaptable.

 

What your background should look like:
- Engineering Bachelor’s degree preferred (e.g. Electro-Mechanical, Electric, Electronic & Communications, Electronics & Automation, Energy, Industrial Robotics, Aeronautic) 
- Relevant product or industry experience desired (e.g. Automotive, Appliances, Aerospace, Automation)
- Fluent in English, and Portuguese (as plus)  
- Demonstrated ability to solve problems and good influencing skills;
- Strong verbal, written and presentation skills;
- Proven ability to initiate, organize and complete multiple tasks in a timely manner;
- Resilient and willing to operate in an environment that embraces change;
- Consultative selling experience desired;

 

Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

TLALNEPANTLA, DIF, MX, 54060

City:  TLALNEPANTLA
State:  DIF
Country/Region:  MX
Travel:  Less than 10%
Requisition ID:  56227
Alternative Locations: 
Function:  Customer Service


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