MGR II CUSTOMER SERVICE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Responsibilities
•    Create and execute team strategy aligned with BU priorities and values.
•    Lead, manage, and coach team of customer service and supply planning associates within North America
•    Assist /lead data analytic support to sales leader and provide performance updates and team reviews.
•    Publish and drive towards attainment of annual and monthly booking and billing forecast, by customer, •    Manage demand, cancellation, pushouts , expedites, IBP forecast and timely order acknowledgement and updates to customers.
•    Resolve systematic delivery issues with strategic customers.
•    Implement service level definitions and agreements across team.
•    Execute process improvement initiatives to drive improved performance.
•    Work closely with internal customers – warehouse, logistics, planners and concerned teams at customer
•    Ensure timely submission of necessary documents and bills are timely processed for payment at customer.

Desired Candidate Profile
7-10 years in the area
At least 3 years' experience as a manager 
•    Bachelor's in business, marketing, or related field; or equivalent work experience in customer service or supply chain role.
•    SAP Experience is preferred
•    Experience leading/influencing change management
•    Flexibility to travel to customer as required
•    Knowledge on imports, export, SEZ, Free trade zone warehouse function is required.
•    Strong English Language skills

This can be a remote position, or hybrid if you are located in or near to Tlalnepantla MX.

Time to trave: 10 to 25%

Competencies

Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability, Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

TLALNEPANTLA, MEX, MX, 54060

City:  TLALNEPANTLA
State:  MEX
Country/Region:  MX
Travel:  10% to 25%
Requisition ID:  114326
Alternative Locations: 
Function:  Customer Service


Job Segment: Logistics, Pre-Sales, Warehouse, Supply Chain, Supply Planner, Operations, Sales, Manufacturing