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Inside Sales

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

Inside Sales Representative - Account Manager

The Americas Sales team for the Industrial Business Unit has a vision of winning in the market with a passionate organization that delivers unique solutions to our Customers. We are seeking team members to help us make this vision a reality. In this exciting role, you will be responsible for establishing and maintaining strong business relationships with key accounts, generating demand through design wins and revenue growth while providing total customer satisfaction.
This position will report directly to an Account Manager and will be responsible for collaborating with multiple other functions within the organization, particularly with Customer Care team, Product Managers and Field Engineers. This role will have the opportunity to take on an Account Manager or Field Engineer position in the future. 
Role Statement:
The Inside Account Manager is the inside sales person responsible for:
1.    Account responsibility and qualification of new “green field” accounts: The growth of revenue of the dedicated secondary accounts and green field accounts over the phone. Penetration of new, assigned, ‘green field’ accounts or locations for greater future engagement.
2.    Lead management: Lead qualification, identify customer needs and follow up opportunities until successful closure.
3.    Sales effectiveness support: Follow up on administration actions, sample requests, escalations, deliveries, quality performance. Understanding TE internal organization is key to speed up things.

Responsibilities & Qualifications

•    Own specific accounts/locations as assigned (i.e. remote locations, B accounts which are on the ‘fringe’, or prospective B accounts). Manage all commercial aspects with the customer including relationship and regular contact with customer key stakeholders, managing and preparing offers, project contracts and quotations, leading price and contract negotiations, following up on current and potential opportunities and projects. Proactively address open customer issues, including quality issues, until appropriate closure
•    Penetrate new, assigned, ‘green field’ accounts or locations as identified by sales/marketing leadership
•    Sell the value propositions of TE Connectivity products and services 
Lead/Account Qualification:
•    Promptly and efficiently handle all inbound leads - make contact with all hot leads within 24 hours and all other leads within 1 week
•    Qualify or disqualify all leads, using consultative selling techniques to uncover the customer needs and opportunities
•    Determine whether to retain ownership or stage for handoff to outside sales (either direct or channel) ensuring follow through to a closure
 Sales effectiveness support:
•    Follow up with open administration actions (samples, setting PN, PCN, RTS, PEEP, PN crosses, stock programs, quality audits, follow up on quality issues) till final closure
•    Delivery escalation follow up
•    Supporting sales with information when they are in the field                                                  
 Other Duties:
•    Disciplined internal reporting of projects and other business activities through Salesforce.com
Key Goals & Objectives/Measurements:
•    Revenue growth
•    Lead management –pipeline and conversion
•    NPS


Key Qualifications, Experience & Knowledge:
•    Must have an Engineering degree
•    Minimum 1-2 years of experience in or related to Sales
•    Excellent phone and consultative selling skills
•    An academic qualification in an engineering competence or equivalent field technical experience is a distinct advantage
•    Should have had previous experience in a customer facing capacity
•    Optimally have a deep and broad knowledge of TE Connectivity technology, product portfolio, and the markets they serve
•    Bilingual, fluent English, oral and written




State:  NLE
Country/Region:  MX
Travel:  10% to 25%
Requisition ID:  61044
Alternative Locations: 
Function:  Sales & Marketing
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