CUSTOMER SERVICE SPECIALIST II

Job Overview

Appliance is seeking a Customer Service Account Specialist for our Customer Service Department in Mexico.  This is a key position responsible for establishing and maintaining a Customer business relationship to provide total Customer Satisfaction and increase sales through your daily interactions with customers.  Additionally, the Customer Service Account Specialist serves as the primary point of contact for the Customer and is the liaison between the Customer and all internal points of contact.  Most interaction (internally and externally) is via email.  Incoming/outgoing phone calls are minimal.  

Responsibilities:
•    Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
•    Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
•    Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
•    Process customer orders/changes according to established department policies and procedures in a timely and accurate way.
•    Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities. 
 

What your background should look like:

•    Strong interpersonal skills and ability to consistently demonstrate working in a team
•    Bachelor’s degree strongly preferred. 
•    Minimum 3 years’ experience in Customer Service related role.
•    Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
•    Ability to work with all levels within the organization in a fast paced environment.
•    A process improvement focus that includes time management, attention to detail and organizational skills
•    Excellent interpersonal and communication skills (English is a must) 
•    SAP & sales force knowledge is required.
•    Experience with Automotive, Commercial Vehicles or Appliance customers. 

• Location: Virtual Location/Home Office (México).
• #LI-Remote

Competencies