CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Long Description

  • Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts. To include backlog management and forecasting activities.
  • Duties and tasks are more complex and less transactional and routine
  • Understand customer needs and requirements to improve the service level and relationship.
  • Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)
  • Align with support team of specialists to ensure tasks are achieved with quick turnaround.
  • Presales activities : Support Sales with Forecast validation (CC does not create forecast, only supports validation).
  • Manage and support collections activities in conjunction with fininace partners.
  • Supports manager by interacting with sub team to pulse check progress, problem solve, provide guidance (when required)
  • Supports (if required) team member work completion but not accountable to their outcome; that falls with manager.
  • Support process improvement to standardized operational procedures (SOP)
  • Works under limited or minimal supervision, referring only very complex issues to higher level.

What your background should look like:

Key Qualifications, Experiences and Knowledge:

  • Relevant work experience (3+ years)
  • SAP or Salesforce system knowledge is required
  • Proficiency with MS Office applications
  • Ability to work in a fast pace ever-changing environment

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location: 

TLALNEPANTLA, MEX, MX, 54060

City:  TLALNEPANTLA
State:  MEX
Country/Region:  MX
Travel:  None
Requisition ID:  122746
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Business Process, ERP, SAP, Sales, Customer Service, Management, Technology