CUSTOMER SERVICE SPECIALIST II

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Responsibilities: 
The Customer Care Team for the Appliance Business Unit has a vision of winning in the market with a passionate organization that delivers unique solutions to our Customers when we promise, every time. We are seeking team members to help us make this vision a reality. In this exciting role, you will be responsible for establishing and maintaining strong business relationships with key accounts, providing total Customer satisfaction and contributing to an increase in sales.
 
•    Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience
•    Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
•    Presents TE products, services, and capabilities to best meet the needs of the Customer
•    Responds professionally and timely to inquiries from TE’s key accounts via multiple methods (phone, email, fax, meetings, etc.)
•    Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion
•    Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
•    Works with assigned Global Account Manager to execute the account plan
•    Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management
•    Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles
•    Processes customer return material authorization requests and changes to those requests according to established department policies and procedures.
•    Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer.  
•    Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact.
Qualifications: 
•    Working knowledge of SAP required
•    Bachelor’s Degree in related field preferred
•    3 to 5 years customer service experience required
•    Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills
•    Demonstrated ability to work as a member of an account team to identify new opportunities
•    Demonstrated ability to take ownership of, and maintain progress on, multiple tasks
•    Demonstrated adaptability to changing priorities, strategies, and business conditions
•    Advanced knowledge of Microsoft Office Suite

Position REMOTE

NONE Travel required. 

Competencies