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CUSTOMER SERVICE SPECIALIST I

About TE Connectivity

TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Main Goal:

Support the requirements, whether they are quotes, purchase orders, backlog reports and material return from AD&M customers located in the United States of America.

Responsibilities

Give support to customers via email, in order for their requirements to be entered quickly and efficiently into our system.

  • Quotes in SAP    
  • Submit Credit and Debit Memos
  • Order entry in SAP      
  • Backlog review in SAP
  • RMA's in SAP      
  • Monitoring of RMA's (Approvals, Return Order, Release Billing Block and Replacement orders)

What your background should look like:

  • Bachelor of International Business, Admin. of companies or Foreign Trade
  • 1 year in the Customer Service area
  • English 70%      
  • Outlook management      
  • Basic knowledge of SAP      
  • Use of Excel 60%   
  • Ease of speech      
  • Teamwork      
  • Work under pressure   

Key behaviours

  • Proactive      
  • Responsible      
  • Organized      
  • Professional ethics

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Location: 

TLALNEPANTLA, MEX, MX, 54060

City:  TLALNEPANTLA
State:  MEX
Country/Region:  MX
Travel:  None
Requisition ID:  77505
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, Developer, Web Design, SAP, Customer Service, Technology, Creative

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