CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Job Description:

Duties and tasks are semi-standardized and routine
Develops skills in adapting procedures, techniques, and/or equipment to meet job requirements in area of specialization.
Ensures all responses follow approved company guidelines
Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
Assist with transactional tasks to support order to cash flow
Resolve, prioritize and research customer issues in a timely and accurate fashion.
RMA (Return Material Authorization), Complaint entry
Contribute to team effort by accomplishing our KPI’s
Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
Organize your work to answer customer requests timely
Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
Works under direct and regular supervision, referring complex issues to higher levels
Normally receives general instructions on work
Information given and received requires some explanation or interpretation

Key Qualifications, Experiences and Knowledge:

Customer Care experience in manufacturing companies: 1-2 years’ experience
Data entry skills, attention to details
SAP or Salesforce system knowledge is a plus
Ability to work in a fast pace ever-changing environment
Proficient English both written and spoken

LOCATION: Tlalnepantla, MX. (Hybrid)
TRAVEL: None
#LI-HYBRID

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Compensation
• Competitive base salary commensurate with experience: $xxx – xxx (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

What TE Connectivity Internship Program offers
TE has a robust internship program that provides our interns with an abundance of resources to feel included as part of our Team. Every summer we coordinate various educational and networking events for our interns. The TE University Relations team will be hosting virtual meetups, information sessions, tours, skill building presentations, and topping it off with National Intern Day celebration activities.

A unique employee resource group we have is the Young Professionals Employee Resource Group (ERG). This group is committed to creating a highly engaged and empowered cross-functional network of young professionals by placing high value in Professional Development, Networking Opportunities and Community Involvement to drive the success of our interns.

In addition to the ERG, we also provide our interns with complete access to our internal library of self-lead courses. These courses include academies like leadership to help the interns develop their development in becoming future leaders at our organization. To help with their professional growth, we provide access to Mentors via our NAVIGATE platform. Mentors serve as a guide to navigate the organization and provide additional support in their career endeavors at the company. Our program provides a holistic experience for interns that targets professional development and personal growth.

Our internship program typically runs May thru August and gives students the opportunity to work on projects that contribute to the success of their team and build on their classroom experience. Throughout the 10–12-week program, interns will be provided with:

• Onboarding & Orientation

• Professional Development Workshops

• Networking Opportunities

• Operations Experience

• Executive Exposure

Timeline
TE Connectivity recruits on campus between September and March for New Grad (FT), Rotational, Internship and Co-op positions beginning in May. Once you have applied to a position, your resume and application will be reviewed. If you are selected to move to the next step in the application process, you will be contacted by a recruiter. Once you accept an offer, the onboarding process will begin in January for interns who have committed to offers in the fall semester and upon acceptance for interns who have committed to offers in the spring semester.

EOE, Including Disability/Vets

Location:

TLALNEPANTLA, MEX, MX, 54060

City: TLALNEPANTLA

State: MEX

Country/Region: MX

Travel: None

Requisition ID: 133144

Alternative Locations:

Function: Customer Service