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CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Actividades

  1. Seguimiento de casos en plataforma SFDC
  2. Administrar una cartera de cuentas de clientes estándar de manera proactiva
  3. Trabajar en el espíritu de ECE (Extraordinary Customer Experience)
  4. Organizar el trabajo para responder a las solicitudes de los clientes a tiempo.
  5. Cotizar Clientes según DOA (Delegación de Autoridad)
  6. Seguir y controlar la cartera de pedidos de forma proactiva desde la entrada del pedido hasta la entrega

 

Requisitos

  • Licenciatura en Negocios Internacionales, Admin. de empresas o Comercio Exterior
  • Experiencia de 1 año en Costumer Service
  • Inglés avanzado

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

TLALNEPANTLA, CMX, MX, 54060

City:  TLALNEPANTLA
State:  CMX
Country/Region:  MX
Travel:  None
Requisition ID:  96358
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Sales, Customer Service

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