Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handling escalated and unresolved calls from less experienced representatives.
• Recognizing sales opportunities and preventing the loss of existing business.

What your background should look like

• 1–2 years of customer service experience

• Data Accuracy: Accurate data entry and attention to detail
• System Knowledge: Familiarity with SAP or Salesforce systems
• Adaptability:  Ability to thrive in fast-paced, changing environments
• Communication & Problem Solving: Strong communication and problem-solving skills
• Customer Orientation Customer-focused mindset and conflict resolution abilities
• Organization & Teamwork; Organized, multitasker, and team player
• Excel Skills Using Microsoft Office Excel for tracking and analysis on databases
• Language: English proficiency required

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Location: Tlalnepantla de Baz, Edo. de México

Competencies