Senior Sales Field Service Engineer

Job Overview

The AT Field Service Engineer provides technical service, assistance, and advice to assure the maximum performance of TE connectivity equipment and products. This technical support is typically provided on-site to TE connectivity Customers which are located within a specific defined area of local responsibility. In individual cases he also is responsible to serve dedicated key accounts including all their production facilities within the EMEA region. 
A Field Service Engineer is our technical link to our customers to resolve all kind of service to support our customers in applying TE Application Tooling Equipment on professional level. He works close with Application Tooling sales and Engineering Team as well with other TE functions like product design and quality departments. 
He works self-managed in close cooperation with his supervisor as direct contact to his customers. 

Responsibilities:

• Performs installations, maintenance, certification, and advanced repair for TE Application Tooling Equipment either at TE plant or on customer side
• Travels domestic and EMEA wide to perform installations, preventive maintenance, repairs, operator training on basic TE Application Tooling Equipment on-site at TE customers advised by local AT management
• Analyses and resolves problems on TE equipment and product due to such factors as improper application, poor maintenance and quality control, failed parts etc.
• Performs advanced customer trainings on TE equipment and TE technologies
• Analyses and evaluates warranty topics on customer equipment. Determines if defective and recommends corrective action
• In cases of problems he follows up self-driven to interchange with all involved parties to get the problem fixed on professional level by keeping under consideration that this in line with all TE policies and specs
• Support AT sales efforts by close cooperation with the resp. Area Manager to increase TE’s business over all. Promotes AT tooling by making new equipment and service offering recommendations
• Recommends changes to tooling or product designs in order to meet customer’s application or quality requirements
• Prepares and submits complete, accurate and timely reports related to shop, service activities, shop and service scheduling and service expenses.
• Uses all available communication tools to inform and be informed of all service related activities, issues and events 
• Adheres to all company policies, procedures and code of ethics 

What your background should look like:

• Degree in an Electrical or Mechatronic profession
• University degree in Electronics desirable 
• Mechanical skills
• Basics in Pneumatic 
• Basics in Hydraulic
• Structured analyzing and fixing of complex problems 
• Good Communication / negotiation skills 
• PC and MS Office knowledge 
• First experience in technical Service organisation
• Driving licence 
• Medium level minimum required in speaking and writing English 
• Willingness to travel domestic and EMEA wide 
• Willingness to work in a multicultural, international team
   

Competencies