Customer Service Specialist - German Speaker

Job Overview

• Manage your customers backlog;
• Follow Customers accounts and help on various issue they may face;
• Quote Customers according to DOA;
• Follow and monitor backlog from order entry to delivery;
• Customer account creation / maintenance;
• New PN creation requests and follow up;
• Follow and solve intercompany issues;
• Organize the good handling of quotes, Part return, Samples shipments;
• Follow customer payment accuracy to help finance team (aging balance);
• Enter / process credit notes on time;
• Processing customer credit cards;

What your background should look like:

• Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce;
• Customer Care experience: 2-3 years’ experience;
• Good communication skills (clear, concise oral and written presentations) and interpersonal skills;
• Fluent in English and German;
• Problem-solving skills;
• Quick learner, capable of adapting to new systems;
• Flexibility to work in an international environment;

Competencies