Inside Sales Representative

Job Overview

TE Connectivity's Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives.

What your background should look like:

Educational Degree :

• High School Degree Required
• College Degree strongly desired
• Fluent in English and Frensh is a must
• Fluent in Spanish is a plus

Professional Experience :

• 2-5 years

Special Qualifications, Knowledge and Skills :

•      Strong ability to read, analyze, and interpret customer requirements
•      Strong ability to interpret and follow a variety of instructions provided in written English, oral or diagram
•      Must be proficient in Microsoft Office, (Word, Excel, PowerPoint)
•      Strong written and verbal communications skills required
•      Effective Team Player
•      Customer Driven Integrity

Other important things to note :

• SAP experience is a must

Tasks Summary and Responsibilities

• Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.)
• Understands business processes and make proactive decisions, effectively solving Customer issues, and increasing sales.
• Build and maintain strong business relationships with Customers to drive an exceptional Customer experience.
• Manage all aspects of large and small customer sales orders
• Review customer purchase orders for accuracy
• Enter and schedule customer orders
• Support efforts by team members to strive for continuous improvement.
• Consistently push for improvements with a can do attitude and approach to work. 
• Perform other tasks as directed by Management.
• Is the primary point of contact for customers, field representatives and sales managers on contractual and any issues pertaining to their account
• Proactively provides the customer with current information on open orders and other account issues
• Manages and maintains an order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required.
• Investigates and provides resolution to any issues the customer encounters with our company
• Research new customers identify potential sales growth.
• Maintain consistent communication with product line manager, sales managers, and direct customer.
• Escalates customer related delivery issues to prevent any customer production line interruption
• Maintains Tier 2 accountability and works to improve TEOA metrics
• Ability to multi-task to support customer requirements and BU goals 
• Have the competence to stop production or shipping in case of any doubt of non-compliance with quality rules in the production process and the quality of manufactured pieces

Competencies