ALLOCATION SUPPORT

Key Responsibilities

• Receive various customer requests and, if required, process and answer with the support of other departments.
• Independent advice to the specialist departments on various types of tasks. Independently submit suggestions for solutions to the specialist departments.
• Delivery information is provided in coordination with the specialist departments.
• Show changes in customer demands ( Reporting in collaboration with Customer Supply Chain  & S&OP Team ) *
• Close communication and coordination with the planning, operations and Supply Chain departments regarding the production outputs of the plants to identify the critical products.
• Creation of delivery and allocation plans for critical products in close cooperation with planning and manufacturing departments
• Allocation of critical products according to cost reduction goals.
• Support of the specialist departments in planning and optimizing production. Submit independently developed proposals for solutions to the specialist departments.
• Initiate regular exchange with the Planning and Customer Solutions departments regarding information about and from customers on changing requirements, problems or new customers and improvement measures.
• Cooperation with those responsible for continuous improvement at the business unit.
• Handling and coordination of ad hoc inquiries from global functions ( Global Sales / Customer Service EMEA / EMEA SC Management / EMEA Operations & EMEA escalation team )
• Central contact person for various specialist departments regarding inquiries, orders and deliveries and handles the allocation process.
• Support in delivery escalations, including all relevant stakeholders.
• Participation in daily GO and PIM meetings and highlighting topics and suggestions for improvement (TEOA).
• Active participation in regular team meetings
• Daily communication with internal specialist departments.
• Build strong and lasting working relationships.
• Intensive cross-functional communication in the areas of planning and demand management regarding compliance with delivery dates, changed customer demands and forecasts
• Coordination with the Tool & Die Team as well as the Sales & Product Management team regarding the project priorities for duplication & replacement tools as also with Supply Chain Design team for localisation process
• Ensure high-quality data accuracy in the daily communication with the other TE departments

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

• Master's Degree in Logistics is a must.
• 1-2 years of experience in a similar position.
• Advanced computer skills in SAP, Microsoft Office Package, especially Outlook and Excel
• Advanced English skills are required, additional languages desirable te.com
• Advanced communication skills and experience in teamwork

Competencies