CUSTOMER SERVICE ASSOCIATE I

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Respond to customer emails with clarity, warmth, and professionalism

Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.

Provide regular, accurate status updates on ordered materials

Coordinate with our production and logistics teams to gather the most up-to-date information

Make occasional customer calls when needed to clarify issues or provide a more personal touch

Assist in improving internal processes

Collaborate with the sales teams as needed to answer client questions

Requirements:

Fluent English, both written and spoken (this is essential)

Excellent communication and interpersonal skills

A warm, positive presence and a genuine passion for helping people

Highly organized with sharp attention to detail

Self-motivated and capable of working independently, maintain composure under pressure

Experience with SAP

Prior experience in customer service role

Preferred Experience:

Familiarity with e-commerce platforms, and MS Office Package

Competencies