CUSTOMER ENGINEER II

Job Overview

TE Connectivity’s Product Engineering Teams optimize existing products from information or input provided by marketing, customers, Operation Teams, Development Engineers or other employees. They maintain existing products, processes, and specifications including modifications for new applications consistent with manufacturing techniques and economies. They also initiate and implement programs to continuously improve quality, and cost, while meeting customer requirements and may support and implement product extensions to existing platform products to meet specific customer requirements. They are the key experts in the products they are responsible for at TE.

What your background should look like:

Responsibilities:
•Responsible for product development of high-speed cable assembly, power connector and power cable assembly solutions from market definition through production and release:
oWork closely with the customer and TE sales/SA/FAE/PM in getting the right and clear VOC (voice of customer) and convert to a TE design conceptualization and preliminary product specification. 
oConceive concepts and perform feasibility studies.
oRun mechanical and thermal simulations.
oMake the engineering evaluation/proposal to the customer. 
oCreate the detailed design including 2D/3D drawings and perform DFMEA/tolerance analysis.
oBuild prototype samples and perform validation. 
oProvide technical support to the Operations team including Quality and Production for efficiency improvement and safe launch.
•Resolve product related issues to closure and manage the ECN/PCN (Engineering Change Notification/ Product Change Notification).
•Build a deep understanding of the market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams
•Maintain a system level understanding of the customer application and the product design/concept necessary for providing a solution to the customers’ expectation. 
•Provide technical support to customer, sales, PM and plant teams. Conduct necessary DFMEA, tests, engineering analysis, trouble shooting and verification. 
•Work with global manufacturing resources, procurement, and outside suppliers to meet all TE technical, quality, and cost objectives.
•Execute technical documentation to fully detail design drawings and requirements, engineering and product change notices, and design history files.

Required Skills/Experience:
•Bachelor’s degree in Mechanical Engineering or equivalent work experience
•5 years of relevant mechanical engineering work experience with electrical components, electrical devices, mechanical structure design, manufacturing tooling development (stamping, molding, assembly), or manufacturing process development
•Knowledge in socket design, connector design, or other relevant mechanic design and development.
•Familiarity of switch and or server equipment.
•Knowledge in relevant mechanic design and development, including but not limited to, material selection, tolerance analysis, DFMEA, product qualification, etc. 
•Proficiency in 3D Design Applications (such as ProE or Spaceclaim)
•Basic knowledge in raw material, industry standard, and product application
•Basic knowledge in manufacturing process (machining, molding, stamping, plating, assembly, etc.)
•Familiarity with quality tools (FMEA, 6sigma, DOE, 8D, etc.)
•Fluent in English (both verbal and written) to facilitate global communication both internally and with external customers.
•Ability to work in a global environment – able to accommodate varying time zones and capable of collaborating with individuals across geographies.
•Open minded, coachable, willing to learn new skills, and motivated to grow.
•This role emphasizes designing products that align closely with customer requirements, maintaining a proactive customer service mindset throughout the development process.

Competencies