Job Overview

Position Summary
The Sr. Manager, Business Operations (BizOps) builds and runs the business operating system connecting strategy, commercial priorities, financial commitments, and execution across the Optics business. The role gives leadership an integrated, forward-looking view of performance, exposes risks early, and turns reviews into decisions and accountable action. This is a player-coach role: initially lead the work hands-on, establish the operating cadence, and build a capable team as the business scales. Partner with other business and functional leaders to operate on the business

Location & Work Model
Preferred location: Rochester, NY area.
Candidates outside Rochester must be based in one of the following locations, travel to Rochester frequently, and maintain a strong onsite presence with engineering, manufacturing, and leadership teams:
Canada: Ottawa, Montreal, Toronto, Kingston, or Mississauga.
United States: New York, New Jersey, Pennsylvania, Maine, New Hampshire, Massachusetts, Vermont, Rhode Island, Connecticut, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, or Florida.
Relocation may be considered on a case-by-case basis.

Job Requirements

Business Operating System
•    Design and run weekly, monthly, quarterly and annual business reviews, with clear purpose, participants, decision owners, and escalation paths.
•    Design an action-biased operating system that will set the pace, rhythm and determine health of the organization 
•    Connect functional reviews to leadership decisions and corporate commitments; translate outcomes into updated priorities, resources, program plans, and named actions with follow-through.
•    Partner with PMO to implement shared workflows, scorecards, and automation, leveraging existing enterprise and PMO capabilities rather than creating parallel systems.
Integrated Planning & Business Performance
•    Bring together Sales, Product Management, Strategy, Finance, Operations, Supply Chain, Quality, and Program Management to reconcile commercial opportunity with execution capacity.
•    Coordinate reviews of sales pipeline, voice of customer, competition, go-to-market strategy, portfolio priorities, product roadmaps, and resource allocation.
•    Integrate financial forecasts and performance with footprint, supply chain effectiveness, and product, machine, and factory ramp readiness; pressure-test assumptions, gaps, and tradeoffs.
Risk, Decisions & Executive Communication
•    Build single source of truth for business and maintain health scorecards, heatmaps, business risks, gaps and ramp readiness views using function-owned data
•    Build a system for generating early warning signals for the business and serve as leading indicators to business health
•    Challenge inconsistencies, assess business impact with owners, and drive mitigation plans and escalations before commitments are missed; verify that actions address the underlying risk.
•    Prepare decision briefs and corporate and board readouts; coordinate Finance-led earnings reviews and synthesize relevant customer and competitor earnings signals with commercial teams.
Team Leadership & Continuous Improvement
•    Hire, coach, and develop Business Operations talent across performance analysis, planning, and operating-cadence management as the scope grows.
•    Set clear team ownership and standards for analytical quality, executive communication, and cross-functional follow-through.
•    Improve decision turnaround, early risk detection, and action effectiveness while reducing reporting effort and eliminating reviews that do not improve execution. 

What your background should look like

•    Bachelor's degree in Business, Engineering, Finance, Operations, Economics, or a related discipline.
•    12+ years of experience in Business Operations, strategy, operations, business planning, general-management support, or program leadership with business-level accountability.
•    Proven experience building and running cross-functional planning cycles, business reviews, and performance-management mechanisms in a complex technical or manufacturing environment.
•    Commercial and financial fluency, including the ability to interpret pipeline, forecasts, revenue, margins, spending, capacity, and their operational drivers.
•    Structured, analytical thinking and hands-on spreadsheet, presentation, and business-analytics skills; able to turn incomplete information into clear options and recommendations.
•    Strong executive communication and facilitation skills, with demonstrated ability to challenge assumptions, influence senior stakeholders, and drive action without direct authority.
•    Experience hiring, coaching, and developing teams, combined with the willingness to personally lead analysis, review preparation, and implementation.
•    Strong commercial and financial judgment, structured thinking, executive influence, and hands-on analytical capability
Highly Preferred
•    Experience in optics, semiconductors, electronics, industrial technology, or other complex hardware businesses.
•    Experience supporting multi-site manufacturing or a fast-growing business within a larger enterprise.
•    Experience preparing corporate or board materials and connecting commercial, financial, portfolio, and operational planning.

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Competencies