Field Service Technician (Power Quality)

Job Overview

TE Connectivity’s Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

We are looking for a Field Service Technician to service existing customers, Ensuring of the operational after sales and service business power quality in the area of Asia Pacific, as well as other region for special requests. That includes the tasks of 2nd level technical support, onsite interventions, in house repairs/analysis, spare part management, create and maintain of service documentation, support & training of local service partner.

Job Responsibilities

• To manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request. 
• To provide technical support, in house repairs/analysis for power quality products. 
• Organize, coordinate and perform onsite interventions across APAC. 
• Support Sales Team for on-site Maintenance contracts and repairs in Singapore. 
• Coordinate between Sales & Quality departments regarding warranty claims. 
• Responsible for service & exchange stock, spare parts/ safety stock management and monthly reporting.
• Create and maintain service documents. 
• Support & training of service partners. And Maintenance and creation of requested service documentation, check lists and templates.
• Optimization of Service product portfolio in APAC (e.g. Maintenance contract).
• To monitor and update all service cases in system.
• Prepare & provide plan cost and actual cost for service cases to Head of Service. 
• Prepare quotation for service items for sales department. 
• Systematic detect and report vulnerabilities in products & processes.

Job Requirements

• Possess in-depth of Electrical/ Electro knowledge and application. 
• Several years’ experience in customer support (contact with customer in field)
• Diploma/degree in engineering course (Electrical, Electronics, Electro-Mechanical or Mechanical)
• Minimum 3 years technical experience in the field of industrial products
• Safe handling of modern IT resources
• Good interpersonal and communication skills
• Well-versed in basic MS Office tools (eg. Word, Excel) and SAP (preferred) 
• Interpersonal savvy 
• Good command of English, Mandarin speaking an advantage 
• Good follow up and consultative approach attitude
• Able to work independently, customer-oriented, team player
• Quality and safety awareness
• Willing to travel about 30-50%
   

Competencies