Operations Quality Manager APAC

Job Overview

What your background should look like:

Strategic Leadership:
•    Design, implement, and oversee the execution of the regional manufacturing strategy in alignment with the business unit strategy global objectives.
•    Ensure all plants operate efficiently while meeting cost, quality, and delivery targets.
Customer-Centricity:
•    Act as the primary escalation point for customer quality issues in the region.
•    Work closely with customers to resolve complaints and ensure long-term satisfaction.
•    Foster a customer-first culture, enforcing containment measures to prevent defective products from reaching customers.
Talent Management:
•    Provide leadership to plant-level Quality and Operations teams across the region.
•    Mentor and develop Quality Managers and their teams to drive high performance.
•    Promote cross-site collaboration and alignment with corporate policies.
Performance & Continuous Improvement:
•    Lead regional improvement initiatives to reduce defects, enhance reliability, and optimize processes.
•    Monitor key manufacturing and quality metrics, implementing corrective actions as needed.
•    Drive standardized best practices and lessons learned across all plants.
Quality Management System, Processes & Standards:
•    Ensure full compliance with the Quality Management System (QMS) of the business unit and industry standards (e.g., ISO 9001, IATF 16949).
•    Oversee internal/external audits and manage regulatory compliance.
•    Lead customer audits and ensure timely resolution of findings.
Quality Assurance & Control:
•    Standardize quality assurance and control processes, including inspections, documentation, and change management.
•    Implement Quality Core Tools, preventive/corrective actions, and defect-reduction programs.
NPI & Engineering Changes:
•    Ensure early plant involvement in New Product Introductions (NPI) and Engineering Changes (EC).
•    Secure plant quality sign-off before production starts, including footprint transitions.
Cross-Functional Collaboration:
•    Partner with Engineering, Production, and Supply Chain to resolve quality and operational issues.
Compliance & Ethics:
•    Enforce strict adherence to safety, environmental, legal, and ethical regulations.
•    Uphold the company’s purpose, values, and corporate governance standards.

Competencies