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Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

Job Overview
TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications


Product Information Support is the key contact person to support customers’ inquiries about TE and specific acquired products. The position will have direct responsibility for public customers and distributors in APAC except JP, located in Shanghai and focus on offering technical support, solution making and follow up customers to generate leads and convert to sales revenue. Establish and engage customer relationships via email, phone and chat; approach Extraordinary Customer Experience (ECE) with each interaction with customers and promote TE business by consistent and high-level product service. 
Requirements: • Bachelor’s degree in Engineering, Mechanical and Electrical background is preferred. • Language: Workable English in reading documents • PC skills: proficient in MS office  • 1-2 years’ connector manufactory operation experience/industry experience like industrial/appliance/datacom/consumer as product support or customer support role is a plus. Fresh graduates with good learning agility are welcome as well.  

Values: Integrity, Accountability,Teamwork, Innovation

Pinang, 07, MY, 13400

City:  Pinang
State:  07
Country/Region:  MY
Travel:  None
Requisition ID:  48231
Alternative Locations: 
Function:  Customer Service

Job Segment: Engineer, Electrical, Developer, Web Design, Engineering, Technology, Customer Service, Creative

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