CUSTOMER SERVICE ASSOCIATE III

Job Description

manages the end-to-end customer service process from order entry to payment, including communication with customers, sample handling, PPAP submission, and coordination across internal functions to ensure timely delivery and customer satisfaction.

Job Summary

•Process and manage customer orders, changes, and backlog
•Coordinate shipments and resolve delivery or customs issues
•Manage customer forecasts /demand
•Report and support reduction of past due orders and manage inventory level
•Handle sample order and support PPAP documentation submissions
•Follow up on payments and resolve overdue invoice issues

Qualifications

• Bachelor’s degree
• Business level English skill in reading, writing, and speaking
• Well understand the trading business model and sufficient international trade knowledge
• Good computer application skill – MS Office, SAP experience is preferred
• Be capable of working with multi-task and meet deadline
• Strong interpersonal and communication skills
• Team player with positive attitude