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CUSTOMER CARE SPECIALIST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Customer Care Specialist is the single point of contact for the assigned customer accounts in regard to operational issues and resolutions. Key responsibilities include:

 

Quote and Order Management
•    Interface with Customers for quote request or price inquiries and approvals
•    Submit quotation requests for pricing team approval 
•    Make sales order entries, confirm orders and expedite orders
•    Change order and backlog price adjustment
•    Execute on-going Backlog Management
•    Shipment release and follow up
•    Report and support past due backlog reduction
•    New Product Introduction - follow up with PM/Plant/Finance for part master and cost setup
•    Handle sample orders
•    Process Return Material Authorization / Goods replacement

 

Customer Service
•    Handle customer enquiries & complaints
•    Investigate and work with other departments to resolve customer issues in a timely manner 
•    Emails/Conference calls/Visits to Customer and TE Plants for critical delivery issues, expedition or projects
•    Work out solutions for the customer’s special requirements. Such as label, customs, packing & etc 
•    NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues. 


Customer Supply Chain Management 
•    Initiate Stock Requisition for customer advance order or buffer stock
•    Work with manufacturing plants or Material Planning on capacity adjustment in order to fulfill customer demands
•    Handle allocation, when necessary. Especially when parts have delivery problem
•    Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
•    Manage customer forecast/demand and inventory level. Work with Supply Chain to fulfill customer demand
•    Negotiate with Customer for Vendor Managed Inventory liability and deadstock compensation
•    Resolve logistics and custom issues with relevant functions

 

Customer Credit and Billing Management
•    Billing attainment
•    Follow up queries with account receivable
•    Coordinate with Finance and Customer to solve pass due invoice issues
•    Manage customer credit status & escalate for any abnormal status
•    Apply credit release
•    Process credit note / debit note
 

What your background should look like:

•    Bachelor’s degree or above in any discipline
•    Business level English skill in reading, writing, and speaking
•    Customer focus attitude
•    Able to interact with internal and external partners
•    Problem solving skills
•    Team player with positive attitude
•    Proactive, responsible and takes ownership of issues
•    Self-motivated, independent and able to work with minimum supervision
•    Able to work under pressure
•    Familiar with Microsoft Office
•    Knowledge on SAP will be an added advantage 
 

Location: 

Seoul, 11, KR, 05836

City:  Seoul
State:  11
Country/Region:  KR
Travel:  None
Requisition ID:  92089
Alternative Locations: 
Function:  Customer Service


Job Segment: Logistics, Supply Chain, Supply Chain Manager, Accounts Receivable, Operations, Customer Service, Finance

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