CUSTOMER CARE SPECIALIST
Job Overview
Customer Care Specialist is the single point of contact for the assigned customer accounts in regard to operational issues and resolutions. Key responsibilities include:
Quote and Order Management
• Interface with Customers for quote request or price inquiries and approvals
• Submit quotation requests for pricing team approval
• Make sales order entries, confirm orders and expedite orders
• Change order and backlog price adjustment
• Execute on-going Backlog Management
• Shipment release and follow up
• Report and support past due backlog reduction
• New Product Introduction - follow up with PM/Plant/Finance for part master and cost setup
• Handle sample orders
• Process Return Material Authorization / Goods replacement
Customer Service
• Handle customer enquiries & complaints
• Investigate and work with other departments to resolve customer issues in a timely manner
• Emails/Conference calls/Visits to Customer and TE Plants for critical delivery issues, expedition or projects
• Work out solutions for the customer’s special requirements. Such as label, customs, packing & etc
• NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
• Initiate Stock Requisition for customer advance order or buffer stock
• Work with manufacturing plants or Material Planning on capacity adjustment in order to fulfill customer demands
• Handle allocation, when necessary. Especially when parts have delivery problem
• Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
• Manage customer forecast/demand and inventory level. Work with Supply Chain to fulfill customer demand
• Negotiate with Customer for Vendor Managed Inventory liability and deadstock compensation
• Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
• Billing attainment
• Follow up queries with account receivable
• Coordinate with Finance and Customer to solve pass due invoice issues
• Manage customer credit status & escalate for any abnormal status
• Apply credit release
• Process credit note / debit note
What your background should look like:
• Bachelor’s degree or above in any discipline
• Business level English skill in reading, writing, and speaking
• Customer focus attitude
• Able to interact with internal and external partners
• Problem solving skills
• Team player with positive attitude
• Proactive, responsible and takes ownership of issues
• Self-motivated, independent and able to work with minimum supervision
• Able to work under pressure
• Familiar with Microsoft Office
• Knowledge on SAP will be an added advantage
Seoul, 11, KR, 05836
Job Segment:
Logistics, Supply Chain, Supply Chain Manager, Accounts Receivable, Operations, Customer Service, Finance