Job Overview

Job Requirements

Customer Technical Support & Application Engineering 

• Direct Customer Engagement: Provide technical support and applications engineering for passive optical connectivity solutions including Silicon Photonics and PIC coupling applications
• Technical Problem Solving: Support customers with fiber optic connector selection, optical performance optimization, and system integration challenges
• Application Development: Work with customers to develop and validate optical connectivity solutions for single-fiber, multi-fiber (MT based), and expanded beam applications
• Customer Training: Conduct technical training sessions on fiber optic inspection, cleaning, testing methodologies, and best practices 

Optical System Analysis & Design Support 

• Performance Analysis: Support customers with optical channel loss budget calculations, insertion loss (IL) and return loss (RL) analysis
• Connector Performance Validation: Assist customers in validating optical fiber connector performance and system integration requirements
• Design Collaboration: Work with customers using 3D CAD tools (Creo, SolidWorks) to support mechanical integration and optical system design
• Testing Support: Provide hands-on support for fiber optic testing, inspection equipment usage, and performance validation 

Technical Expertise Development & Application

• Silicon Photonics Applications: Develop expertise in PIC (Photonic Integrated Circuit) coupling structures and fiber attachment unit (FAU) solutions
• Polarization Management: Support customers with polarization maintaining fiber applications, fusion splicing, and fiber polarity management
• Polarity Management: Mastery of fiber polarity management methods and fiber optic shuffle techniques
• Optical Performance Optimization: Provide technical guidance on optical lens performance, pointing accuracy, and return loss characteristics
• Laser System Integration: Support customers with laser power considerations, performance requirements, and system stability optimization 

Customer Requirements & Communication 

• Requirements Capture: Document customer technical requirements and application challenges for communication to internal teams
• Technical Documentation: Create application notes, technical guides, and customer-specific documentation
• Cross-functional Support: Collaborate with Product Management, Engineering, and System Architecture teams to address customer needs
• Market Intelligence: Gather and communicate customer feedback on product performance and market requirements 

What your background should look like

• Education: BS in Optical Engineering, Electrical Engineering, Physics, or related technical field 
• Experience: 5-7 years in optical systems, fiber optics, or photonics with customer-facing technical experience preferred 
• Technical Foundation: Strong understanding of optical principles, fiber optics, and connector technologies 
• Customer Focus: Demonstrated ability to work effectively with customers in technical problem-solving environments 

Core Technical Competencies 

• Optical Systems: Understanding of optical channel loss budgets, fiber performance characteristics, and basic connector performance parameters 
• Fiber Optic Technology: Knowledge of passive fiber connector features including single-fiber, multi-fiber, and expanded beam concepts 
• Testing & Measurement: Experience with fiber optic inspection, cleaning, and testing equipment 
• Design Tools: Basic proficiency with 3D CAD systems (Creo, SolidWorks) or willingness to develop these skills 
• Developing Expertise Areas 
• Silicon Photonics: Interest in learning PIC coupling methodologies and silicon photonics integration 
• Polarization Management: Willingness to develop expertise in polarization maintaining fiber and fusion splicing 
• AI System Understanding: Interest in learning customer AI architectures and chip-to-chip optical connectivity requirements 
• Advanced Testing: Capability to learn advanced fiber optic testing and validation methodologies 

Professional Skills 

• Communication: Strong technical communication skills with ability to explain complex concepts clearly 
• Problem Solving: Analytical approach to technical challenges with attention to detail 
• Customer Service: Professional demeanor and customer-focused mindset 
• Learning Agility: Ability to quickly learn new technologies and application areas 
• Collaboration: Effective teamwork skills for cross-functional project support 

Preferred Qualifications 

• Industry Experience: Background in telecommunications, data center, or optical communications markets 
• Hands-on Experience: Laboratory experience with optical testing equipment and fiber optic systems 
• Technical Certifications: Fiber optic technician certifications or related optical technology credentials 
• Customer Experience: Previous experience in customer-facing technical roles or applications engineering 

Growth & Development Opportunities 

• Technical Mentorship: Work closely with senior FAE team members and the FAE Manager for skill development 
• Customer Exposure: Direct interaction with leading technology companies and AI/hyperscale computing customers 
• Technology Leadership: Opportunity to become a technical expert in emerging silicon photonics and AI connectivity markets 
• Career Advancement: Clear path for growth within field applications engineering or transition to product management roles 

Competencies