SR MGR Customer Program Management

Job Overview

The TE Customer Program Manager will act as the key person relative to every engagement for their assigned customer specifically focused on winning key customer programs. The CPM will be responsible for forming key customer growth strategies in concert with Sales and Product Management. The CPM will act as one of the primary contact points for all customer contacts. The CPM will coordinate and synchronize all customer communications, deliverables, and timelines. The CPM will be responsible for managing all TE actions and messaging internally to senior leadership, internally to the working teams, and externally to the customer.

A successful CPM is someone who possesses or can accomplish the following:

• Has a success mindset: Focused on strategies and tactics to win.
• Has high interpersonal skills: Motivates and rallies cross-functional teams.
• Can drive tactical action: Manages complexity and drives flawless execution.
• Can see and articulate complex maneuvers: Motivates and activates the right people at the right time.
• Is the storyteller: Provides structured and reliable information for organizational alignment.
• Is the thought broker: Connects the right people to enable success.

Short Description

The CPM responsibilities can be broken into 4 categories:
1. Customer Advocacy

• Daily engagement with assigned customer
• Liaison between customer and internal functions (engineering, product management, operations, etc.)
• High-level strategy setting with customers.
• Strategical execution with customer
• Monitor commercial impact.
• Organize timelines, schedules and roadmaps.

   2.  Commercial Team Alignment

• Organization of sales and product management team activities related to assigned customers.
• Includes pricing, product development, project management, technical deliverables, etc. 
• Focus on actions needed to success customer design-ins 
• Owns synchronization of customer messaging directly to the assigned customer.

   3.  Internal Messaging & Alignment

• Owns synchronization of customer messaging internally across all TE functions
• Regular report outs to senior leadership

4. Strategical Action Coordination

• Detailed tracking of customer schedules and TE schedules
• Bridge between customer requests and internal functions (Operations, Engineering, Customer Care, Quality, Pricing, Demand Planning, etc.

What your background should look like:

Bachelor's degree required, MBA preferred

Background including the following work history: 

• Product Management
• Sales or customer facing role
• Engineering or technical 

10-15 years experience including the following relevant areas: 

• Elevated customer roles /coordination
• Program management
• Manufacturing knowledge
• Senior leadership communication
• Connector or adjacent industry a plus
• Familiarity with datacenter, AI, computing, networking and storage applications a plus

Competencies