Sales Operations Analyst

Job Overview

• Evaluate the quality of newly created opportunities to ensure they are aligned with strategic goals, contain complete and accurate information, have clear potential value, and are worth pursuing within the sales pipeline.
• Review defect reports for all opportunities to ensure that all necessary information is up to date.
• Update POS data in Salesforce to align POS forecasts with real-world expectations for both the SC and Sales teams, driving a higher POS match.
• Review prioritized opportunities (based on AFG, value, phase, etc.) to ensure timely follow-ups are being conducted.
• Monitor and report on sales KPIs, including conversion rate, opportunities engaged within the last 30 days, opportunity velocity, and interactions recorded in the past 30 days.
• Deliver actionable insights through opportunity analysis to enhance conversion rates and improve POS alignment.
• Analyze opportunities by phase to streamline processes and improve opportunity velocity.
• Managing reports (pipeline, POS, sample, DPR, account merging, BAP report etc.) for DMMs, SC, and key individuals in the BU.
• Administrative updates on opportunities for DMM. E.g. Phase, Value, Close date, Distributor, Account merging etc.
• STA – Daily update on Sales territory assignment at account level in STA tool (these updates on TED which updates on SFDC)
• Handle administrative tasks on OAM and TE.com, such as resolving account issues, processing account deactivations, addressing approver concerns, and managing access requests.
• Manage MACD (Moves, Adds, Changes, and Deletes) requests for Salesforce to ensure data accuracy and system integrity.
• Administer TELC accounts and generate related reports to ensure accurate tracking and management.
• Collect, format, analyze, and present data in the requested format/view for DMMs and RSMs.
• Support on special quote requests like TE-REG (New Design and Share gain) to Sales.

What your background should look like:

• 2+ years of experience in Customer Service Admin / Sales & Marketing environment.
• Demonstrates problem-solving skills, influencing abilities, and ability to work on constructive effective feedback
• Strong verbal and written communication and presentation skills
• Demonstrates ability to share creative and new ideas
• Experience in Data Management, Marketing, and Sales Segmentation.
• Willingness to constantly learn complex processes and scenarios.
• Team player, critical thinker, self-motivator, and ability to maintain a proactive positive attitude.
• Microsoft Excel proficiency.
• A strong understanding of Tableau, Redshift Data, and TED 2.0 would be an advantage.

Competencies