QUALITY ANALYST III

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

What your background should look like:

Customer quality complaint handling (including CCR/CSR)
1 Customer complaint （CCR/CSR）initial check，on site investigation
2 Quick initial response or containment actions for customer
3 Publish complaint to TE manufacturing plant and timely follow up
4 Internal 5D/8D driving / evaluation / on time deliver to customer
5 External 8D release and report to customer
6 Timely progress tracking, update and in time escalation per procedure
7 D6/LL/RA/CTP verification to make sure 8D effective closure 
8 CSR driving& work with ENG team to support customer for better customer satisfaction & ECE

General quality topics coordination (internal & external)
1 Green scorecard driving with responsible key customer
2 Coordinate Training/Meeting/Audit customer requested
3 Support quality contract/quality targets review
4 Quality alert coordination/handling between source and customer
5 Customer visit, CTP identify, proactive customer reporting & quality workshop…coordination&leading

Quality data analysis and reporting for continues improvement 
1 Maintain customer quality data in system/worksheet
2 Data analysis and reporting to identify&drive improvement opportunity 

New project involvement and safe launch support
1 Support AQ to perform on-site CTP identify/matching during new project launch
2 Evaluate and feedback the readiness of mass production, get customer VOC for internal improvement input
 

Competencies