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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Analyze CQ data and report with the objective of continuously enhance customer's experiences and satisfaction on quality issues resolve within TE's specification, agreement with customers, automotive industrial standard and local regulations. Good communication between customer and TE internal, provide fast response and professional quality problem solving to enhance customer satisfaction.

Responsibilities & Qualifications 
Customer quality complaint handling
-    Customer complaint initial check
-    Register customer complaint in system and follow up
-    Lead containment action
-    Internal 8D evaluation
-    External 8D release and report to customer

Data Analysis and Report
-    Analyze CQ data and report in regular base
-    Maintain customer quality data in system/worksheet

General quality topics coordination (internal & external)
-    Coordinate Training/Meeting/Audit customer requested
-    Quality contract review
-    Quality alert coordination between source and customer
-    Coordinate quality documents requested by customer (PPAP...)
-    Customer visit

Process/Procedure optimization
-    Identify, initiate and optimize internal process/procedure to improve working efficiency;

TE plant new project involvement and safe launch support:
-    Support plant quality team to perform on-site matching for function products 
-    Evaluate and feedback the readiness of mass production

-   Topics with quality organization, cross function/region project, tasks from management;
-   Customer portal management
-   Regularly log in customer website to check customer requirements, scorecard , feedback


-    Bachelor degree, major in science and engineering related preferred
-    CET-4, good writing and speaking 
-    Knowledges of audits like VDA6.3, ISO/IATF certifications
-    5 years experience in Automotive quality related function
-    Good understanding of Automotive customer’s requirement / expectation. 
-    Proficient in written and oral English;
-    Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure;
-    Good interpersonal skill;
-    Understand the access and Settings of the customer portal.
-    Familiar with customer specific requirements.
-    Know the specific requirements of customer Scorecard.
-    Engineering knowledges: GD&T, Automotive product & application specification
-    Quality tools: 8D, PDCA, FMEA, CP, SPC, MSA, Audit, 6 Sigma, APQP


Values: Integrity, Accountability,Teamwork, Innovation

SUZHOU, JS, CN, 215026

State:  JS
Country/Region:  CN
Travel:  10% to 25%
Requisition ID:  90548
Alternative Locations: 
Function:  Engineering & Technology

Job Segment: Engineer, Automotive, Engineering

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