HR SERVICES ANALYST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

 

POSITION SUMMARY
Provides support to employees, other HR groups and management.  Analyzes and answers escalated and complex HR-related inquiries and process routine HR-related transactions in areas such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.  

 

Key responsibilities include:
•    Serves typically as a primary contact for customers with daily HR operations/inquiries/requests.
•    Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
•    Diagnose problems, identifies and escalates priority issues and routes to appropriate team for quick resolution.
•    Follows up on inquiries and lead correction across stakeholders to ensure timely and accurate response and resolution to all requests.  
•    Provides solutions to issues that are often non-standard/non-routine and require some clarification.
•    Identifies and implements process improvements to enhance service delivery.
•    Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
•    Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.  
•    Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance. 

What your background should look like:

JOB-SPECIFIC COMPETENCY 
RESOLUTION CENTRICITY    

Demonstrates ability to resolve customer inquiries through a deep knowledge of TE HR processes and the proper channels for escalation of cases and inquiries

 

CUSTOMER CONNECTION    

Ensures that the end customer achieves the optimal solution through professionalism and strong understanding of the information and customer at hand; mediates conflict.

 

GLOBAL-LOCAL    

Understands global and local environments and is able to provide localized support to the customer.

 

HR CORE COMPETENCIES
BUSINESS MINDSET
Creates value for the business through HR solutions that result in winning outcomes by building collaborative partnerships through strong customer focus and solid business knowledge.    

 

ENTERPRISE OUTLOOK
Balances the goals of the BU/Segment along with the broader interest of the enterprise; delivers differentiated value by bringing the total resources of the company to customers.    

 

SOLUTION ORIENTED
Employs agile thinking that is clear, rational, open-minded and informed by evidence to design and deliver expert HR solutions that solve business problems at the pace of the business.    

 

EXECUTION FOCUS
Develops and executes a plan in a disciplined way, by exercising a variety of TEOA principles, systems, and tools.  Urgently drives improvement of key HR performance metrics to deliver sustainable business outcomes.

 

REQUIRED EXPERIENCE/HR FUNCTIONAL KNOWLEDGE
•    Bachelor degree (or equivalent); advanced degree preferred.
•    Typically requires 1-3 years of experience in customer-service work environments combined with a good level of knowledge and use of supporting IT systems and tools.
•    Ability to communicate effectively to a variety of audiences.
•    Accuracy and attention to details.
•    Ability to manage priorities against tight deadlines.
•    Effective problem-solving skills.
•    Strong customer service orientation.
•    Proficient with MS Office.
•    Familiarity with Sharepoint or other Knowledge Management System.
•    Time management – ability to focus and get things done and know what is business critical.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location: 

SUZHOU, JS, CN, 200233

City:  SUZHOU
State:  JS
Country/Region:  CN
Travel:  None
Requisition ID:  122642
Alternative Locations: 
Function:  Human Resources


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