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CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

  • Coordinates customer/TE Products relationship. 
  • Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments. 
  • Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood. 
  • Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.). 
  • Takes complete ownership of problem resolution.
  • Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 
  • Provides timely, accurate, complete responses to customer or sales inquiries.  
  • Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
  • Coordinates meetings and general information exchange between customer and TE Products.
  •  Is an active participant in customer visits to TE facilities and makes visits to customer locations when required
  •  Represents the customer’s point of view during internal decision-making process.
  •  Assists Business Segment Manager in development of quotation proposals.
  •  Creates and maintains customer orders in MRP system or provides direction for this  activity to designated staff member. 
  •  Ensures compliance to Quality System for order management. 
  •  Assists in streamlining order management systems.
  •  Works with Customer and Sales to prepare and monitor monthly sales forecast by  customer and product. 
  •  Solicits bookings to support committed bookings level. 

What your background should look like:

  •   Fluent Korean Speaking, Listening and writing is required, basic English  
  •    Minimum 3 years in sales, marketing, plan or scheduling or customer service
  • Bachelor of Economic or Internal Trade preferred.
  • Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action. 
  • Ability to develop project plans and lead teams to improve business performance. 
  • Interpersonal: Customer focused, excellent oral and written communication, ability to work under pressure and maintain composure in sometimes emotional situations, team player, flexible and adaptable to changing conditions, positive and professional attitude, ability to develop strategies for handling moderately complex customer issues
  • Basic knowledge of served market, products and key performance requirements for the market. 
  • Ability to translate company goals to action plans for customer order management.
  • Basic knowledge of materials planning and order entry logic. 
  • Basic knowledge of JIT/Kanban ordering process and ability to manage Kanban order process. 
  • Basic knowledge of accounting principles to ensure accurate paperwork for customer invoicing. 
  • Basic understanding of cost accounting to analyze product cost, ability to review a P&L statement. 
  • Knowledge of ISO quality systems requirements. 
  • Ability to audit conformance to procedures. 
  • PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

SUZHOU, JS, CN, 215122

City:  SUZHOU
State:  JS
Country/Region:  CN
Travel:  10% to 25%
Requisition ID:  79999
Alternative Locations: 
Function:  Customer Service


Job Segment: Field Sales, Accounting, Database, Customer Service, Sales, Quality, Finance, Technology

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