Job Overview

Oversees daily activities of a customer service team.

Job Requirements

• Supervising customer service representatives and organizing work schedules and work activities.
• Providing daily guidance to customer service representatives to ensure customer service is delivered in a timely, efficient and knowledgeable manner.
• Identifying system and workflow improvements to enhance the team's efficiency.
• Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.

What your background should look like

Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level

Competencies