CUSTOMER SERVICE SPECIALIST II
Job Overview
What your background should look like:
1. People Management - Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels, and disciplines employees.
2. Order Management - Will handle issues in import, exports and local customer’s, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
3. Commercial Management: maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management& DSO
4. Sales Management: forecast gathering assistance, analysis & mapping customer wise part wise performance.
5. Project management: Conduct & Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
6. Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable
7. Management Reports: will prepare all KPI reports for the department, pertaining customer presentation & year end performance of the team.
8. Stake holder management: To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders
9. Situation handling: Evaluates situations that impact operations and decide level of support and response required.
10. KPI’s Key performance indicators: Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery , Lates & process optimization projects
EDUCATION/KNOWLEDGE
• Any Graduate degree
CRITICAL EXPERIENCE
• 10-12 years of experience
• Working experience in SAP & MS office
• Experience of supervision, project handling & performance management
• Extensive transactional working experience in manufacturing industry under CS / Supply chain.
• Experience of effective collaboration in multiple regional teams set up & stake holder management
• Previous experience from automotive / service industry preferred.
Competencies
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Job Segment:
Pre-Sales, Logistics, Accounts Receivable, ERP, Sales, Operations, Finance, Customer Service, Technology