Job Overview

TE Connectivity’s Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and is responsible for ensuring that TE provides an exceptional customer experience for the Data and Devices (DND) business unit within TE. This includes carrying out global strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time 360-degree view of the customer’s experience in order to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve quality scorecards, and minimize cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. This position reports to the Manager of Global Quality Strategic Customer Accounts for the DND business unit.  

Job Requirements

• •    Quality point of contact for assigned Global & Taiwan’s strategic customer accounts.
  •    Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
  •    Manages Quality / Reliability interactions with the customer, including regular communication and escalations. 
  •    Provides technical support in evaluating products from a quality and reliability standpoint.
  •    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
  o    Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less. 
  •    Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE. 
  •    Carries out the global customer quality improvement strategy.
  •    Ensures compliance to TE quality policies and procedures related to customer requirements.
  •    Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
  •    Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
  •    Acts as a liaison between TE and the customer for Product Change Notifications and other contractual obligations. 
  •    Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
  •    Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
  •    Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.
  •    Manage quality issues or inquiries for parts in assigned Global Product Lines.  The parts may be made at a TE facility or at a sub-tier supplier. 
  •    Supports the MRB team functions for disposition of non-conforming products.
  •    Visit local customers and travel within North America to customer locations to review TE product and application as it is being used by the customer and to foster productive working relationships.

What your background should look like

Bachelor’s Degree with technical focus.
•    5+ years minimum quality assurance experience working in a global capacity.
•    Fluency communication in English and Mandarin 
•    Preferred customer quality experience in the electronics industry.
•    Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
•    Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000). Internal auditor or ISO system auditor certification is plus. 
•    Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
•    Possesses strong leadership skills and executive level presence.
•    Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.
•    Strong interpersonal, organization, and project management skills.
•    Ability to prioritize responsibilities in a fast-paced work environment.
•    May require travel local/oversea to customers and other TE locations, including overnight and multi-day trips.
•    Experience in core processes such as stamping, molding, plating and assembly preferred.

Competencies